{"id":3644,"date":"2017-08-02T10:55:16","date_gmt":"2017-08-02T07:55:16","guid":{"rendered":"https:\/\/www.kaspersky.com.tr\/blog\/?p=3644"},"modified":"2019-11-15T14:49:34","modified_gmt":"2019-11-15T11:49:34","slug":"kis-reports-tip","status":"publish","type":"post","link":"https:\/\/www.kaspersky.com.tr\/blog\/kis-reports-tip\/3644\/","title":{"rendered":"Haftan\u0131n ipucu: Teknik destek i\u00e7in rapor nas\u0131l haz\u0131rlan\u0131r"},"content":{"rendered":"

Bir sorun ya\u015fad\u0131\u011f\u0131n\u0131zda ve teknik destek almaya \u00e7al\u0131\u015ft\u0131\u011f\u0131n\u0131zda, teknik ekibin size soraca\u011f\u0131 teknik bir soru hevesinizi k\u0131rabilir. E\u011fer sorununuzu foruma yazacaksan\u0131z veya teknik destek i\u00e7in arayacaksan\u0131z, uygulama i\u00e7erisinden nas\u0131l rapor al\u0131nd\u0131\u011f\u0131n\u0131 bilmenizde fayda var.<\/p>\n

Uygulama raporlar\u0131, uygulaman\u0131n nas\u0131l \u00e7al\u0131\u015ft\u0131\u011f\u0131, ne yapt\u0131\u011f\u0131 ve hataya neyin sebep oldu\u011funu i\u00e7erir. Operasyon raporlar\u0131 daha fazla ek bilgi verir ve yard\u0131mc\u0131 olmak isteyenlere \u201cbir \u015fey \u00e7al\u0131\u015fm\u0131yor, yard\u0131m edin!\u201d c\u00fcmlesinden daha bilgi sa\u011flar. Raporlar, geli\u015ftiriciler i\u00e7in olu\u015fturulur. B\u00f6ylece sorunun ne oldu\u011fu ve bir dahaki s\u00fcr\u00fcmlerde nereleri d\u00fczeltmeleri gerekti\u011fi hakk\u0131nda bilgi verir.<\/p>\n

Teknik destek uzmanlar\u0131 bu raporlara sahip oldu\u011fu zaman size \u00e7ok daha h\u0131zl\u0131 yard\u0131mc\u0131 olabilirler. Bu g\u00f6nderide de, uygulama operasyon raporunu nas\u0131l olu\u015fturaca\u011f\u0131n\u0131z\u0131 g\u00f6sterece\u011fiz.<\/p>\n

Bile\u015fen i\u015fleyi\u015fi raporu<\/h2>\n

1. Kaspersky Internet Security 2017\u2019de, Ayarlar \u2013 Ek \u2013 Raporlar ve Karantina k\u0131sm\u0131na gidin ve Kritikal Olmayan Olaylar\u0131 Raporla se\u00e7ene\u011fine t\u0131klay\u0131n.<\/p>\n

\"\"<\/p>\n

2. Hata ald\u0131\u011f\u0131n\u0131z i\u015flemi tekrar edin. Mesela, veri taban\u0131n\u0131 g\u00fcncellerken hata al\u0131yorsan\u0131z, tekrar veri taban\u0131n\u0131 g\u00fcncellemeye<\/a> \u00e7al\u0131\u015f\u0131n.<\/p>\n

3. Uygulaman\u0131n ana penceresinden Daha Fazla Ara\u00e7 \u2013 Raporlar \u2013 Detayl\u0131 Raporlar\u2019\u0131 se\u00e7in.<\/p>\n

4. Detayl\u0131 raporlar penceresinden bile\u015fenin ad\u0131n\u0131 se\u00e7in. Mesela g\u00fcncellemeleri se\u00e7in ve d\u0131\u015fa aktara bas\u0131n.<\/p>\n

\"\"<\/p>\n

5. Raporu kaydedin.<\/p>\n

6. 1. Ad\u0131mda yapt\u0131\u011f\u0131n\u0131 kritik olmayan olaylar\u0131 raporla se\u00e7ene\u011finden se\u00e7iminizi kald\u0131r\u0131n.<\/p>\n

Bu kadar. Raporunuz haz\u0131r. Bir \u015fey istendi\u011fi gibi \u00e7al\u0131\u015fmad\u0131\u011f\u0131 zaman teknik destek talebi a\u00e7abilece\u011finiz en uygun yer My.Kaspersky<\/a>\u2018dir. Bunun i\u00e7in \u00fccretsiz kay\u0131t olman\u0131z gerekiyor.<\/p>\n

Raporlar hakk\u0131nda detayl\u0131 bilgi i\u00e7in veri taban\u0131m\u0131za<\/a> g\u00f6z atabilirsiniz.<\/p>\n\n","protected":false},"excerpt":{"rendered":"

Bir sorun ya\u015fad\u0131\u011f\u0131n\u0131zda ve teknik destek almaya \u00e7al\u0131\u015ft\u0131\u011f\u0131n\u0131zda, teknik ekibin size soraca\u011f\u0131 teknik bir soru hevesinizi k\u0131rabilir. E\u011fer sorununuzu foruma yazacaksan\u0131z veya teknik destek i\u00e7in arayacaksan\u0131z, uygulama i\u00e7erisinden nas\u0131l rapor al\u0131nd\u0131\u011f\u0131n\u0131 bilmenizde fayda var. <\/p>\n","protected":false},"author":668,"featured_media":3645,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1284,1285],"tags":[1312,1311,519,180,1313,549,551],"class_list":{"0":"post-3644","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tips","8":"category-products","9":"tag-buglar","10":"tag-hatalar","11":"tag-ipuclari-2","12":"tag-kaspersky-internet-security","13":"tag-raporlar","14":"tag-teknik-destek-2","15":"tag-urunler-2"},"hreflang":[{"hreflang":"tr","url":"https:\/\/www.kaspersky.com.tr\/blog\/kis-reports-tip\/3644\/"},{"hreflang":"en-us","url":"https:\/\/usa.kaspersky.com\/blog\/kis-reports-tip\/11765\/"},{"hreflang":"en-gb","url":"https:\/\/www.kaspersky.co.uk\/blog\/kis-reports-tip\/11325\/"},{"hreflang":"es-mx","url":"https:\/\/latam.kaspersky.com\/blog\/kis-reports-tip\/10802\/"},{"hreflang":"es","url":"https:\/\/www.kaspersky.es\/blog\/kis-reports-tip\/13688\/"},{"hreflang":"it","url":"https:\/\/www.kaspersky.it\/blog\/kis-reports-tip\/13726\/"},{"hreflang":"ru","url":"https:\/\/www.kaspersky.ru\/blog\/kis-reports-tip\/17963\/"},{"hreflang":"x-default","url":"https:\/\/www.kaspersky.com\/blog\/kis-reports-tip\/17438\/"},{"hreflang":"fr","url":"https:\/\/www.kaspersky.fr\/blog\/kis-reports-tip\/9268\/"},{"hreflang":"pt-br","url":"https:\/\/www.kaspersky.com.br\/blog\/kis-reports-tip\/9549\/"},{"hreflang":"pl","url":"https:\/\/plblog.kaspersky.com\/kis-reports-tip\/7060\/"},{"hreflang":"de","url":"https:\/\/www.kaspersky.de\/blog\/kis-reports-tip\/14119\/"},{"hreflang":"ja","url":"https:\/\/blog.kaspersky.co.jp\/kis-reports-tip\/16803\/"},{"hreflang":"en-au","url":"https:\/\/www.kaspersky.com.au\/blog\/kis-reports-tip\/17574\/"},{"hreflang":"en-za","url":"https:\/\/www.kaspersky.co.za\/blog\/kis-reports-tip\/17560\/"}],"acf":[],"banners":"","maintag":{"url":"https:\/\/www.kaspersky.com.tr\/blog\/tag\/urunler-2\/","name":"\u00fcr\u00fcnler"},"_links":{"self":[{"href":"https:\/\/www.kaspersky.com.tr\/blog\/wp-json\/wp\/v2\/posts\/3644","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kaspersky.com.tr\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.kaspersky.com.tr\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.kaspersky.com.tr\/blog\/wp-json\/wp\/v2\/users\/668"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kaspersky.com.tr\/blog\/wp-json\/wp\/v2\/comments?post=3644"}],"version-history":[{"count":3,"href":"https:\/\/www.kaspersky.com.tr\/blog\/wp-json\/wp\/v2\/posts\/3644\/revisions"}],"predecessor-version":[{"id":7040,"href":"https:\/\/www.kaspersky.com.tr\/blog\/wp-json\/wp\/v2\/posts\/3644\/revisions\/7040"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.kaspersky.com.tr\/blog\/wp-json\/wp\/v2\/media\/3645"}],"wp:attachment":[{"href":"https:\/\/www.kaspersky.com.tr\/blog\/wp-json\/wp\/v2\/media?parent=3644"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.kaspersky.com.tr\/blog\/wp-json\/wp\/v2\/categories?post=3644"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.kaspersky.com.tr\/blog\/wp-json\/wp\/v2\/tags?post=3644"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}