{"id":5925,"date":"2019-05-07T16:08:45","date_gmt":"2019-05-07T13:08:45","guid":{"rendered":"https:\/\/www.kaspersky.com.tr\/blog\/?p=5925"},"modified":"2019-11-15T14:29:19","modified_gmt":"2019-11-15T11:29:19","slug":"fake-technical-support","status":"publish","type":"post","link":"https:\/\/www.kaspersky.com.tr\/blog\/fake-technical-support\/5925\/","title":{"rendered":"Sahte teknik deste\u011fin riskleri"},"content":{"rendered":"

B\u00fcy\u00fck firmalar ve bu firmalar\u0131n m\u00fc\u015fterileri d\u00fczenli olarak online sahtekarlar\u0131n hedefidir. Sald\u0131r\u0131lar herhangi bir t\u00fcrden ve karma\u015f\u0131kl\u0131k seviyesinde olabilir, rastgele \u015fifre av\u0131l\u0131\u011f\u0131ndan ustal\u0131k gerektiren planlara kadar de\u011fi\u015fkenlik g\u00f6sterebilir. Yak\u0131n zamanlada en s\u0131k g\u00f6r\u00fclen online doland\u0131r\u0131c\u0131l\u0131klardan biri sahte teknik destek olmu\u015ftur.<\/p>\n

\u00d6vg\u00fc dolu yaz\u0131larla dolu olan sahte teknik destek sitelerine hem belirli bir konuya adanm\u0131\u015f forumlarda hem de sosyal a\u011flarda denk gelinebilir. Sosyal medyada bulunan \u00e7ok say\u0131da sahte Kaspersky Lab destek hesaplar\u0131ndan birine denk gelmi\u015f bile olabilirsiniz.<\/p>\n

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Bu profillerin tamam\u0131nda ortak olan bir \u015fey var: Firma \u00fcr\u00fcnleriyle ilgili herhangi bir konuda, \u00f6zellikle e\u011fitim g\u00f6rm\u00fc\u015f, y\u00fcksek nitelikli, s\u00f6zde kullan\u0131c\u0131lar\u0131n sorunlar\u0131yla ilgilenmek i\u00e7in haz\u0131r ve naz\u0131r olan teknik destek ekibiyle yard\u0131m \u00f6nerdiklerini iddia ederler. \u00dccretsiz olmad\u0131\u011f\u0131n\u0131 s\u00f6ylemeye gerek yok.<\/p>\n

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Aldat\u0131lm\u0131\u015f olmak yeterince rahats\u0131z edici ancak bu meselenin sadece yar\u0131s\u0131. Daha k\u00f6t\u00fcs\u00fcyse, sahte destek hizmetleri kullan\u0131c\u0131n\u0131n sorunlar\u0131n\u0131 \u201c\u00e7\u00f6zme\u201d y\u00f6ntemidir. \u0130\u015fte vir\u00fcs taramas\u0131 i\u00e7in hesap bilgilerinizi girmenizi isteyen \u00f6rnek bir web sayfas\u0131 (asla bu bilgileri girmemelisiniz).<\/p>\n

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%73\u2019e geldi\u011finde tarama aniden durur (farkl\u0131 cihazlarda \u00e7al\u0131\u015ft\u0131r\u0131lan test her zaman %73\u2019te durdu\u011funu g\u00f6steriyor) ve sonras\u0131nda \u201cteknik\u201d destek \u015f\u00f6yle der: \u201cG\u00fcvenli\u011finizi g\u00fcncelleyin.\u201d Buradaki hesap a\u00e7\u0131kt\u0131r ki, uyar\u0131y\u0131 g\u00f6ren kullan\u0131c\u0131n\u0131n bu g\u00fcncellemeyle ilgili yard\u0131 i\u00e7in \u201cteknik deste\u011fi\u201d arayaca\u011f\u0131d\u0131r.<\/p>\n

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Ne yaz\u0131k ki arama esnas\u0131nda kurbandan tam hangi bilgilerin istendi\u011fini bilmemiz m\u00fcmk\u00fcn de\u011fildir, \u00e7\u00fcnk\u00fc siteyi tespit etmemizden \u00e7ok k\u0131sa bir s\u00fcre sonra \u0130leti\u015fim sekmesi alt\u0131ndaki bilgiler aniden ortadan kayboldu. Yani, kurban\u0131n bu \u201cyard\u0131m\u0131n\u201d sonucu olarak ne kaybetmi\u015f olabilece\u011fini sadece tahmin edebiliriz.<\/p>\n

Ki\u015fisel bilgilerine ek olarak y\u00fczs\u00fczce kullan\u0131c\u0131dan Kaspersky Lab \u00fcr\u00fcn aktivasyon kodunu isteyen bir ba\u015fka site daha.<\/p>\n

\"\"<\/p>\n

Kullan\u0131c\u0131 bilgileri girdikten sonra bir hata mesaj\u0131 \u00e7e\u015fitli \u201csorunlara\u201d i\u015faret eder ve kullan\u0131c\u0131dan bir kez daha telefonla \u201cteknik destek\u201d birimine ula\u015fmas\u0131 istenir.<\/p>\n

\"\"<\/p>\n

Telefon numaras\u0131 hakk\u0131nda yap\u0131lacak basit bir ara\u015ft\u0131rma bu hizmet hakk\u0131nda bilmeni gereken her \u015feyi size verir. Ara\u015ft\u0131rma sonu\u00e7lar\u0131n\u0131 inceledi\u011fimizde bu numaran\u0131n sadece Kaspersky Lab kullan\u0131c\u0131lar\u0131n\u0131 de\u011fil de di\u011fer firmalar\u0131n kullan\u0131c\u0131lar\u0131n\u0131 da doland\u0131rmak i\u00e7in kullan\u0131ld\u0131\u011f\u0131n\u0131 bulduk.<\/p>\n

\"\"<\/p>\n

K\u00fc\u00e7\u00fck ara\u015ft\u0131rmam\u0131z esnas\u0131nda \u00e7ok say\u0131da benzer kaynak blokland\u0131. Ancak bu tarz sitelerin hepsini kapatmak ger\u00e7ekle\u015ftirilebilir de\u011fildir. Bu t\u00fcrden etkinlikler kazan\u00e7l\u0131 oldu\u011fu s\u00fcrece sahte teknik destek siteleri mantar gibi \u00e7o\u011falmaya devam edecektir. Bu t\u00fcrden \u201cdestek profesyonellerinden\u201d sak\u0131nman\u0131za yard\u0131mc\u0131 olmak i\u00e7in baz\u0131 basit ipu\u00e7lar\u0131:<\/p>\n

    \n
  1. E\u011fer \u00fcr\u00fcnle ilgili sorun ortaya \u00e7\u0131karsa, sadece resmi destek hizmetlerini kullan\u0131n. Yaln\u0131zca orada uzman yard\u0131m\u0131 ve sorular\u0131n\u0131za cevap bulacaks\u0131n\u0131z.<\/li>\n
  2. Sosyal a\u011flarda hesaplar\u0131n her zaman resmi oldu\u011funu kontrol edin; do\u011frulama i\u00e7in hesap isminin yan\u0131nda bulunan mavi rozeti kontrol edin.<\/li>\n
  3. Bir destek web sayfas\u0131 size tavsiye edildiyse ya da bu web sayfas\u0131n\u0131 online olarak size bulduysan\u0131z, biraz ara\u015ft\u0131rma i\u00e7in zaman ay\u0131r\u0131n. Bazen sadece web sayfas\u0131n\u0131n ismini internette ara\u015ft\u0131rmak yeterli olacakt\u0131r.<\/li>\n
  4. Web sayfas\u0131 adresinin kimin ad\u0131na kaydedildi\u011fini de ayr\u0131ca kontrol edebilirsiniz<\/a>. E\u011fer adres bekledi\u011finiz sayg\u0131n bir firman\u0131n yerine b\u0131rak\u0131n bir ki\u015fiyi, me\u00e7hul bir te\u015fekk\u00fcl ad\u0131na kay\u0131tl\u0131ysa, o site kesinlikle sahtedir.<\/li>\n
  5. Kaspersky Lab kullan\u0131c\u0131lar\u0131 b\u00f6ylesi kaynaklara kar\u015f\u0131 korumak i\u00e7in yapabilece\u011fi her \u015feyi yap\u0131yor: T\u00fcm \u00fcr\u00fcnlerimiz<\/a>, ke\u015ffetmi\u015f oldu\u011fumuz t\u00fcm sahte teknik destek sayfalar\u0131n\u0131 da i\u00e7eren, olas\u0131 tehlikeli web sayfalara kar\u015f\u0131 kendi i\u00e7inde bir koruma sa\u011flar.<\/li>\n<\/ol>\n\n","protected":false},"excerpt":{"rendered":"

    Sahte teknik destek web sayfalar\u0131 ve sosyal a\u011f hesaplar\u0131 ger\u00e7ek bir tehlike ortaya koymaktad\u0131r. Bunlar\u0131 nas\u0131l tespit ederiz ve bunlardan nas\u0131l sak\u0131n\u0131r\u0131z.<\/p>\n","protected":false},"author":2462,"featured_media":5926,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1284,1351],"tags":[612,352,716,549],"class_list":{"0":"post-5925","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tips","8":"category-threats","9":"tag-dolandiricilik","10":"tag-kaspersky-lab","11":"tag-sosyal-medya","12":"tag-teknik-destek-2"},"hreflang":[{"hreflang":"tr","url":"https:\/\/www.kaspersky.com.tr\/blog\/fake-technical-support\/5925\/"},{"hreflang":"en-in","url":"https:\/\/www.kaspersky.co.in\/blog\/fake-technical-support\/15629\/"},{"hreflang":"en-ae","url":"https:\/\/me-en.kaspersky.com\/blog\/fake-technical-support\/13172\/"},{"hreflang":"en-us","url":"https:\/\/usa.kaspersky.com\/blog\/fake-technical-support\/17548\/"},{"hreflang":"en-gb","url":"https:\/\/www.kaspersky.co.uk\/blog\/fake-technical-support\/15696\/"},{"hreflang":"es-mx","url":"https:\/\/latam.kaspersky.com\/blog\/fake-technical-support\/14396\/"},{"hreflang":"es","url":"https:\/\/www.kaspersky.es\/blog\/fake-technical-support\/18270\/"},{"hreflang":"it","url":"https:\/\/www.kaspersky.it\/blog\/fake-technical-support\/17185\/"},{"hreflang":"ru","url":"https:\/\/www.kaspersky.ru\/blog\/fake-technical-support\/22636\/"},{"hreflang":"x-default","url":"https:\/\/www.kaspersky.com\/blog\/fake-technical-support\/26500\/"},{"hreflang":"pt-br","url":"https:\/\/www.kaspersky.com.br\/blog\/fake-technical-support\/11666\/"},{"hreflang":"pl","url":"https:\/\/plblog.kaspersky.com\/fake-technical-support\/10620\/"},{"hreflang":"de","url":"https:\/\/www.kaspersky.de\/blog\/fake-technical-support\/19051\/"},{"hreflang":"ru-kz","url":"https:\/\/blog.kaspersky.kz\/fake-technical-support\/18282\/"},{"hreflang":"en-au","url":"https:\/\/www.kaspersky.com.au\/blog\/fake-technical-support\/22478\/"},{"hreflang":"en-za","url":"https:\/\/www.kaspersky.co.za\/blog\/fake-technical-support\/22414\/"}],"acf":[],"banners":"","maintag":{"url":"https:\/\/www.kaspersky.com.tr\/blog\/tag\/dolandiricilik\/","name":"doland\u0131r\u0131c\u0131l\u0131k"},"_links":{"self":[{"href":"https:\/\/www.kaspersky.com.tr\/blog\/wp-json\/wp\/v2\/posts\/5925","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kaspersky.com.tr\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.kaspersky.com.tr\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.kaspersky.com.tr\/blog\/wp-json\/wp\/v2\/users\/2462"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kaspersky.com.tr\/blog\/wp-json\/wp\/v2\/comments?post=5925"}],"version-history":[{"count":2,"href":"https:\/\/www.kaspersky.com.tr\/blog\/wp-json\/wp\/v2\/posts\/5925\/revisions"}],"predecessor-version":[{"id":6793,"href":"https:\/\/www.kaspersky.com.tr\/blog\/wp-json\/wp\/v2\/posts\/5925\/revisions\/6793"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.kaspersky.com.tr\/blog\/wp-json\/wp\/v2\/media\/5926"}],"wp:attachment":[{"href":"https:\/\/www.kaspersky.com.tr\/blog\/wp-json\/wp\/v2\/media?parent=5925"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.kaspersky.com.tr\/blog\/wp-json\/wp\/v2\/categories?post=5925"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.kaspersky.com.tr\/blog\/wp-json\/wp\/v2\/tags?post=5925"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}